Terms of service

Last updated 31 October 2026

These terms apply when you use the website, client portal and services of The AI King (operated by Two Watts Trust, ABN 22 639 050 213) ("we", "us", "our"). If you become a client, your signed service agreement also applies, and it wins if it conflicts with these terms.

1. Our service

We provide AI voice receptionists and voice agents that answer calls, give quotes and estimates using the rules you give us, book appointments, follow up leads and, if you choose, call your lists. We also provide an online portal where you can see your calls, leads, bookings and credit.

2. Plans, fees and call credit

Our plans, setup fees, monthly fees and included call-usage credit are described on our website and in your agreement. Calls are charged per minute from your call-usage credit. Your per-minute rate is shown in your agreement and portal. You can top up credit at any time. Payments are processed by PayPal (PayPal account or card).

Plan fees and per-minute rates are shown on our website in Australian dollars and include GST. Nothing is added on top. You will receive a tax invoice for every payment.

Monthly fees are charged automatically each month for the term of your agreement. If a payment fails and is not fixed within 7 days, or your credit runs out, we may pause calls until it is fixed.

3. AI disclosure and call recording

Our agents are artificial intelligence, not people. Callers are told at the start of each call that they are speaking with an AI assistant and that the call may be recorded. You must not ask us to remove these notices, and you must tell your own customers about our role where the APPs or other law requires it.

4. Your responsibilities

• Give us accurate information about your business, prices, services and availability, and tell us (for example via your Change Line) when it changes.
• Check bookings, quotes and messages the AI takes. AI can make mistakes, and quotes given by the AI are estimates based on your rules.
• Do not use our service for anything unlawful, misleading, abusive or harassing, or to contact people who have asked not to be contacted.
• Keep your portal login secure.

5. Outbound calling and marketing

If you use our service to make outbound calls, you must have the right to call each person on your list, wash lists against the Do Not Call Register where the Do Not Call Register Act 2006 (Cth) requires it, and follow the Telecommunications (Telemarketing and Research Calls) Industry Standard. Our dialler only calls within the permitted calling hours. Any SMS or email marketing you ask us to send must comply with the Spam Act 2003 (Cth).

6. Availability

We aim to keep the service running 24/7 but rely on telephony, hosting and AI providers, so we cannot promise it will always be uninterrupted or error-free. We will tell you about planned changes that materially affect you.

7. Intellectual property

We own our software, prompts and platform. You own your business information, call recordings and lead data, and you give us permission to use them to provide and improve the service for you.

8. Liability

Nothing in these terms excludes, restricts or modifies any right or remedy you have under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)) that cannot lawfully be excluded. Where our liability for failing to meet a consumer guarantee can be limited, it is limited to supplying the services again or paying the cost of having them supplied again.

To the extent the law allows, we are not liable for indirect or consequential loss (such as lost profits or missed jobs), and our total liability to you is limited to the fees you paid us in the 3 months before the claim.

9. Ending the service early

Plans run for a 24-month term. You may end your agreement before the end of the term by giving us written notice (email to [email protected] is fine) and paying a one-off early exit fee of $500 inc. GST. Monthly fees stop after the current billing period. Unused setup and call-usage credit is non-refundable, except where the Australian Consumer Law requires otherwise. If we end the agreement because of our breach, you pay nothing more. We may suspend or end the service if you seriously breach these terms or the law.

10. Privacy

Our privacy policy explains how we handle personal information.

11. General

These terms are governed by the laws of Queensland, Australia, and you submit to the courts of Queensland.

We may update these terms from time to time. The current version is always on this page.

Contact

The AI King (Two Watts Trust, ABN 22 639 050 213)
Email: [email protected]